technical support specialist – information technology (IT)

Education

• College / CEGEP

Work setting

• Help desk
• Consulting firm
• Private company, corporation or industry
• Office building
• Private sector

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Jira
• Linux
• Extranet
• Intranet
• Internet
• Desktop applications
• Word processing software
• Programming software
• MS Office
• MS Windows
• Oracle
• SharePoint
• Spreadsheet
• Visual Basic
• Business intelligence

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week