Fraud Detection Analyst, Tangerine Fraud Operations (18-months contract)

Overview

Tangerine, Canada’s leading direct bank, is seeking a Fraud Analyst to support our Fraud Operations team. This role focuses on detecting and preventing credit card fraud, protecting customers and the bank’s profitability.

Responsibilities

• Champion a customer‑focused culture, deepening client relationships and leveraging cross‑bank knowledge.
• Investigate questionable credit card activity, proactively contact customers and block accounts to halt further fraudulent activity.
• Report and elevate fraud trends and activities directly to the management team.
• Minimize fraud losses through detection, investigation and mitigation, contributing to the organization’s profitability.
• Analyze alerts from fraud detection tools, assess the probability of fraud and decide whether to block an account or contact the cardholder.
• Collaborate with the team on large‑scale fraud attacks, identifying points of compromise and securing other affected cards before further fraudulent activity occurs.
• Share fraud trend information to ensure large‑scale trends are identified and acted on quickly.
• Communicate with branches and other bank departments to resolve inquiries related to fraud issues and / or complaints.
• Support the Bank’s annual Fraud Plan and business objectives by maintaining required service‑level standards.
• Apply the bank’s risk appetite and risk culture in day‑to‑day activities and decisions.
• Operate independently on a daily basis, handling a variety of fraud issues received from customers and other lines of business.
• Deliver fraud detection and prevention services for dollar‑to‑dollar and credit card portfolios.
• Follow the customer problem resolution process, taking ownership of customer concerns and resolving issues at first point of contact.
• Achieve established daily, weekly and monthly key performance indicators (KPIs).
• Maintain attention to detail and recognize risks to the bank.

Qualifications

Working Conditions

Location : Brampton, Ontario, Canada.

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