Patient Flow Specialist

Job Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

The Patient Flow Coordinator plays a key role in supporting the Transitional Care Unit located in Amherstview, Ontario. This position is ideal for a regulated health professional who brings clinical expertise, strong organizational skills, and a commitment to improving patient transitions across care settings. Reporting to the immediate supervisor, the Patient Flow Coordinator is responsible for ensuring the delivery of high-quality care and service while maintaining compliance with internal and external standards of practice.

This role requires a proactive and collaborative approach to managing patient flow. The successful candidate will be expected to assess patients, coordinate admissions and discharges, and identify opportunities for process improvement. The Patient Flow Coordinator works closely with interdisciplinary teams to ensure patients receive timely, appropriate care in the most suitable setting.

What You’ll Be Doing

• Manages admissions, discharges, and transfers to ensure seamless transitions and optimal bed utilization

• Builds strong relationships with hospital partners and internal care teams to support timely, patient-centered care

• Applies critical thinking and creativity to remove barriers to flow, address risks, and escalate concerns when necessary

• Provides support to staff and patients through coaching, rounding, and collaborative problem solving

• Contributes to continuous improvement initiatives and helps shape a responsive and flexible care system

Job Qualification

What You Bring

• Holds a degree or diploma in Nursing, Social Work, or Social Service Work or an equivalent combination of education and experience

• Has five to ten years of clinical experience in healthcare settings

• Demonstrates strong leadership, facilitation, and decision-making abilities

• Maintains a calm and collaborative approach in high-pressure situations

• Possesses a valid drivers license and current CPR certification

Why Join Us?

• Comprehensive Health & Dental Coverage

• Group Retirement Savings Plan

• Competitive Compensation

• Supportive, Collaborative Team Environment

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support everyone’s purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.