Cloud Security Engineer

Location : Ottawa, Canada

Thales is a leader in identity management and data protection solutions that sit at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people and things. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze vast quantities of information, and encrypt data to make the connected world more secure.

Position Summary

We have a current vacancy for a

Cloud Security Engineer

to join our Team in Ottawa, Ontario.

Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services.

As a Cloud Security Engineer you will respond to security and system health incidents, provide holistic operational guidance, troubleshoot configurations within Imperva's Cloud Application Security platform, and participate in a broad range of activities across cloud application and security domains. You will consult with internal functions (technical support, R&D, account executives, renewals) to improve best practices for solutions and services and work closely with Management to implement and expand the global Enterprise Services program.

Key Areas of Responsibility

Expertise with the Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends.

Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post‑sales support.

Analyze customer security logs, derive security patterns, attack information and insights from traffic. Highlight insights, traffic trends and make solid recommendations for improving system health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.

Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.

Take ownership of problems, work with Imperva’s internal threat research, data science, and product teams by delivering actionable intelligence that will inform and shape future product enhancements.

Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests, service review calls, and current news from the field on the latest security trends and developments as well as product release notes.

Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.

Minimum Qualifications

Minimum of 4‑year bachelor’s degree in Information Systems, Computer Science, Telecommunications or a related technology field and a minimum of 5 years’ experience in application or network security in a technical customer‑facing role, OR 2 years’ experience in application or network security and security data analysis with a Master’s degree in a technology field and at least 1 year in a technical customer‑facing role.

Familiarity with Internet security and networking technologies such as TCP / IP, HTTP, SSL / TLS, proxies, firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.

Excellent analytical and problem‑solving approach with a self‑learning mindset. Excellent written and verbal communication, interpersonal skills, team player, and customer‑focused attitude.

Hands‑on experience with scripting in one or more languages such as Python.

Demonstrated knack for automating redundant tasks, streamlining repetitive processes, and seeking opportunities to scale operations.

Preferred Qualifications

Hands‑on experience with a SIEM or data‑analysis tool like Splunk, Tableau, Graylog, etc.

Proficiency with Python and any other programming language such as JavaScript.

Special Position Requirements

Schedule : Monday to Friday 9‑hour shift (8‑hour work + 1‑hour lunch), with occasional paid weekend on‑call rotation (once every 2 months).

Total Target Compensation (TTC) range (inclusive of base salary and variable targets) :

$78,627.75 – $130,038.26 CAD annually.

Benefits

Company‑paid extended health, dental, HSA, life, AD&DD, short‑term disability, cancer care program, travel insurance, employee assistance plan, and well‑being program.

Retirement savings plans (RRSP, DCPP, TFSA) with company contribution and match to DCPP, no vesting period.

Company‑paid holidays, vacation days, and paid sick leave.

Voluntary life, AD&DD, critical illness, long‑term disability.

Employee discounts on home, auto, and gym membership.

Equal Opportunity Statement

Thales is an equal opportunity employer that values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon receiving an invitation. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

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