Evening Residence Counsellor - Front Desk

Job Description

Job Description

Are you passionate about dance and looking to make a meaningful impact in a vibrant and collaborative environment? Canada’s National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor – Front Desk. This is a fantastic opportunity to become part of a dynamic team that supports the transformative power of dance across all ages and abilities.

About Us :

At NBS, you’ll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has 300+ employees supporting programs ranging from professional ballet training, community engagement, and ground-breaking health initiatives. Our collaborative work culture thrives on creativity, passion, and continuous growth. NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector. We recognize our responsibility as Canada's largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.

Your Role :

Reporting to the Head of Residence, the Evening Residence Counsellor – Front Desk plays a key role in ensuring the safety, well-being, and positive experience of boarding students while supporting the smooth daily operations of Residence. Shift : Monday to Friday 4 : 00 PM to 11 : 00 PM

This position works in a residence (homelike environment). Residence is a multi-story building therefore

moving between floors is required. Travel is required to take students to and from the airport, appointments, etc.

Major Duties and Responsibilities

• Foster a compassionate, respectful, and safe environment for students while providing guidance, support, and healthy boundaries
• Chaperone students to meals, classes, activities, and events, ensuring their safety and well-being
• Collaborate with Residence leadership and Child & Youth Counsellors to support daily operations and student needs
• Administer medications in line with policies and respond promptly to incidents, completing required reports
• Manage reception duties : greeting visitors, responding to inquiries, handling correspondence, and maintaining a safe, professional space
• Track and communicate attendance, absences, and appointments, liaising with parents and staff as required
• Coordinate schedules and appointments across departments on behalf of students
• Exercise sound judgment and problem-solving in consultation with colleagues and Residence leadership
• Maintain professionalism, discretion, and confidentiality when communicating with parents, staff, and medical professionals
• Assist with managing student accounts and other administrative responsibilities
• Perform other duties as assigned

What We’re Looking For :

We value enthusiasm and a willingness to learn just as much as experience. We encourage you to apply even if you don’t meet every qualification listed. If you’re a supportive, resourceful individual with strong interpersonal skills, problem-solving ability, and a passion for working with youth in a creative, collaborative environment, we’d love to hear from you!

Skills and Qualifications :

Successful candidates must supply Canada’s National Ballet School with a Vulnerable Sector Check in accordance with the School’s Child Abuse / Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS .

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