Help Desk Representative

Bilingual Help Desk Representative

Support a leading printing industry client on-site in Winnipeg providing Tier 2 technical assistance in a dynamic and bilingual environment. This role offers weekday hours casual dress and hands-on IT exposure. Ideal for tech-savvy professionals with Windows expertise customer support experience and a valid drivers license.

What is in it for you :

Hourly salary of $20.65.

6-month contract.

Full-time position : 37.50 hours per week.

Monday to Friday between 8 am to 6 pm.

On-site work in a dynamic environment.

Responsibilities :

Provide first-level help desk support by telephone.

Assist sales personnel with client-specific software and internal tools.

Troubleshoot issues in a Microsoft Windows environment.

Gain proficiency in client-specific systems and workflows.

Deliver effective technical assistance.

Maintain a professional and helpful approach in a casual work environment.

What you will need to succeed :

Community college diploma or equivalent required.

Drivers license and access to a personal vehicle required.

1 year of help desk or technical support experience.

Proficient in Microsoft Windows and general business applications.

Familiarity with basic computer network infrastructure is an asset.

Bilingual in English and French to support clients in both languages is an asset.

Strong written and verbal communication skills.

Good interpersonal skills.

Why Recruit Action

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 20