Sr. Client Services Analyst

The salary range for this role is $75,000 - $94,000 / year CAD + Bonus

As a Sr. Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects / custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

Job Responsibilities

Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions

Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness

Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings

Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

Bachelor’s degree or 3 or more years relevant experience.

Desired CPG experience in Brand Marketing, Market Research, Category Management, and / or Shopper & Consumer Insights roles, or experience as a service provider to these functions

Understanding of both syndicated and household panel data (Nielsen and / or IRI)

Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)

Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects

Skilled at developing relationships with clients to become a trusted and value-added business partner

Excellent oral and written communication skills

Strong presentation skills, particularly with customers or prospects present

Proven analytic skills : conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights

Proven track record of delivering high-quality results in a timely manner

Ability to travel to client sites in the U.S. on occasion (10%)

What we offer you

• An inclusive and collaborative company culture
• An opportunity to have an impact on our growing teams and organization
• Ownership of platforms and environments with industry leading product
• Market competitive total compensation package
• Volunteer time off and charitable donation matching
• Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
• Regular hackathons to build your own projects and work with people across the entire company
• Great benefits package including medical / vision / dental insurance, unlimited PTO, and 401k plus matching.

LI-REMOTE