Technical Support

Job opportunities in our Technical Support department

You will assist the users of our various product lines (heating coils, thermostats and other HVAC controls, humidifiers, motors and actuated valves). This position requires a very deep knowledge of our products and their applications and it seeks to educate and facilitate the installation and troubleshooting of our products around the world.

Join a dynamic and innovative team focused on helping our clients solve the ever-evolving technical challenges of our industry with competence and simplicity.

On a typical day you will…

• Design and implement the validation devices and procedures of various electro-mechanical products used in the HVAC industry
• Create test setups and document procedure results
• Resolve complex technical challenges, whether on the aspect of product or subassemblies
• Assist our quality assurance and production departments with their questions, and often collaborate with them to implement improvements

What we look for…

Your qualifications

• A solid academic background (Bachelor’s Degree or DEC) in the mechanical, electrical or software field
• A pragmatic and analytical approach – you are curious and a creative problem-solver
• Ability to analyze customers’ needs and meet difficult technical challenges and tight deadlines
• Strong teamwork and communication skills

Your assets

• Knowledge of HVAC systems and applications
• Bilingualism

What Neptronic has to offer…

Professional development: The best way to learn is through hands-on experience – you will be quickly exposed to different aspects of product design well beyond drafting in our structure and organization.

Benefits: Deferred Profit-Sharing Plan and Group Registered Retirement Savings Plan; Group Insurance Plan (Life Insurance, Long Term Disability Insurance, Medical and Paramedical Coverage, Health Credit Flexible Account); paid personal days and company paid holidays

Social activities organized by the company

Job type: Full-time (40 hours per week; Monday to Friday), day shifts

Salary: According to experience