Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
People Management
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Trains, orientates and monitors new team members, using PTS and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and / or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team membersResponds to guest in a friendly manner while maintaining an appropriate sense of urgencyResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situationsAssists in the running of company-wide incentive programsOperations Management
Displays knowledge of and works in compliance with applicable legislationComplies with and enforces all Tim Hortons operating standardsEnsures that all product and packaging is properly merchandised and stockedResponsible for shift cash proceduresMaintains operational efficiency through use of positioning chartsSupervises team members to ensure primary and secondary duties are completedEnsures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)Keeps current on all new information on Portal or available through Townhall meetingsAssists the Restaurant Manager in driving sales and transactions during their shiftCompletes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)Escalates to management any issues and or problemsHealth & Safety
Works in compliance with the occupational health and safety legislationKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries / illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or OwnerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidentsCustomer service background preferred
Must be able to lift 25 lbsPrevious experience in Quick Service an assetFriendly and outgoingFlexible schedulePrevious management experience preferredMust be currently legal to work in Canada