Tennis Shop Attendant

The Vancouver Lawn Tennis & Badminton Club (“the Club”) is one of the city’s most prestigious private racquets club. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants. The Club is currently seeking a Part-time Tennis Shop Attendant to join our team. . OVERVIEW: The Sport Shop caters to members and guests including tennis, badminton, squash, aquatics, and fitness enthusiasts. This is a part-time position with a weekly shift of Saturdays from 10 am - 2pm. Additional week-day shifts may be requested to assist the Sport Shop Supervisor with inventory and other month end duties or to cover vacation with specific hours confirmed in advance according to business needs. Reports to: The Sport Shop Supervisor and Athletics Director. ROLES & RESPONSIBILITIES: - Answering member questions about sports products (primarily tennis-related), and helping them select the best product for their needs - Phone and email correspondence - Answering member questions about court bookings - Assisting members with online court bookings while adhering to the booking and club rules at all times - Helping to educate members about the booking rules - Court monitoring and enforcing club rules (i.e. relating to appropriate attire) when needed - Maintaining organization of the shop including folding clothing, restocking shelves, dusting etc. - Replenish supply of tennis balls, badminton shuttles, and squash balls at Member Services as needed - Assisting the Sport Shop Supervisor with monthly inventory as needed - Perform other shop related tasks as set out by the Sport Shop Supervisor and/or Athletics Director - Various business administrative tasks as related to managing a Sport Shop - Assisting with Events and Tournaments as needed - Other administrative tasks as required Qualifications/Experience The ideal candidate will have: - A strong racquet sport background with knowledge of various products and product lines particularly related to tennis is preferred, - Experience in a retail environment - Strong customer service and interpersonal skills - The ability to be pro-active and self-motivated - Experience working independently and with minimal supervision - Proficiency with basic computer programs, including MS Office and point of sale systems - Professional, friendly, positive attitude - Experience stringing tennis, badminton, and/or squash racquets is an asset. Training will be provided for the right candidate Skills/Characteristics - High degree of professionalism - Exceptional customer service skills - Excellent communication skills - Organized and detail oriented - Punctual, reliable, respectful - Team player - Ability to take direction and follow policies and procedures - Positive attitude Rate of Pay: $20.00/hour Staff members are not permitted to use the club facilities and no benefits are included with this part time position. At Vancouver Lawn, we offer a positive and friendly environment, competitive wages, employee recognition fund, employee meals and free parking. If you are someone who has a passion for sports, people, and delivering outstanding service, we'd love to hear from you! We thank all applicants for their interest, however, only those shortlisted will be contacted for an interview.