Application Managed Services - SAP Integrations - Technical ConsultantEY • San Juan de Terranova, Terranova y Labrador, CA

Application Managed Services - SAP Integrations - Technical Consultant

EY • San Juan de Terranova, Terranova y Labrador, CA

22 days ago

Job type

Full-time

Job description

Application Managed Services - SAP Integrations - Technical Consultant

EY St John’s, Newfoundland and Labrador, Canada

We are seeking a skilled Technical Consultant to join our Managed Services team. This role is ideal for professionals with hands‑on experience in SAP BTP (Business Technology Platform) and CPI (Cloud Platform Integration) who thrive in a fast‑paced, client‑focused environment. You will work across multiple clients, ensuring seamless data flow between SAP and non‑SAP systems, while contributing to ongoing AMS delivery and client success.

Key Responsibilities

Provide ongoing support for SAP Cloud Integrations within multiple AMS engagements.
Develop and maintain end‑to‑end interfaces.
Configure message mappings (XSLT, JSON / XML), routing logic, and content modifiers for efficient processing.
Monitor integrations and manage service tickets, ensuring timely resolution and adherence to SLAs.
Participate in release management, regression testing, and deployment of SAP platform releases.
Conduct root‑cause analysis and implement preventive measures for recurring issues.
Document changes, SOPs, and user guides for client reference.
Stay current with SAP platform updates and AMS delivery trends.
Recommend best practices based on new product features and updates.
Provide training and guidance to client stakeholders and junior consultants.

Collaboration & Client Engagement

Work closely with client stakeholders, AMS delivery leads, and cross‑functional teams to ensure alignment and satisfaction.

Lead regular client calls to walk through the status of defects, problems, and enhancement requests.

Provide clear updates, facilitate prioritisation discussions, and ensure alignment on next steps.

Build strong relationships through proactive communication and responsiveness.

Mentor junior team members and contribute to internal knowledge sharing.

Skills and Qualifications

5+ years of hands‑on experience with SAP CI and SAP API‑M.

Deep knowledge of API frameworks and SAP CI connectors such as ODATA, SOAP, RESTful Services, IDoc, https, sftp, ABAP proxies.

Good understanding of XML / Atom, JSON, EDI, cXML, Plain Text data formats.

Good understanding of data transmission protocols and security protocols.

Strong background in Java, Python, or any other object‑oriented programming language.

Clear understanding of SAP Cloud Platform (Cloud Foundry) and platform services.

Good understanding of CI / CD pipelines.

Exposure to Kubernetes / Kyma or any other cloud‑native platforms.

Good understanding of Transport & Message layer protocols.

Hands‑on experience with SAP Identity Authentication Service (IAS).

Excellent problem‑solving and communication skills.

Ability to work independently and manage multiple priorities.

Bonus Points For

Exposure to the HR / HCM domain.

Experience with Boomi.

Experience with ABAP programming, ideally with HR‑ABAP custom programs.

Knowledge of PI / PO or any other SAP Integration product.

Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.

Exposure to Agile and ITIL‑based delivery models.

Prior experience in a client‑facing role within a consulting or managed services environment.

Bilingual (English / French).

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Information Technology

Location : St John’s, Newfoundland and Labrador, Canada

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Technical Application • San Juan de Terranova, Terranova y Labrador, CA

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