General Manager

POSITION PROFILE

Client Organization : Central Builders Supply Group LP

Position Title : General Manager

Reporting To : CEO

Location : Langford, British Columbia

COMPANY OVERVIEW

Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's dynamic communities. With a 100-year history, CBS currently employs 160 people and operates five stores, two Home Hardware bannered locations in Courtenay and Parksville and three Timber Mart locations in Chemainus, Campbell River and Errington (Parksville). CBS has distinguished itself by offering a personalized level of service and top-tier logistics, which has resulted in long-tenured customer relationships and profitability.

As part of its continued growth, CBS is seeking a General Manager to lead the launch of a new Timber Mart bannered store to service BC’s fastest-growing community in Langford, BC.

POSITION OVERVIEW

The General Manager will play a pivotal role in driving the success and growth of the new store located in Langford, BC and building on CBS’s island-wide reputation for customer service and operational excellence. Reporting to the CEO and working closely with members of the executive management team, the GM will be responsible for attracting and building a dedicated team, maximizing sales opportunities, implementing effective marketing strategies, and overseeing day-to-day management ensuring smooth and efficient store operations.

KEY RESPONSIBILITIES

• Oversee all aspects of store operations, including sales and marketing, customer service, operations, and inventory management.
• Implement and oversee operational policies, procedures, and safety protocols to maintain compliance with regulatory standards and ensure a safe working environment for employees and customers.
• Oversee day-to-day branch operations, ensuring efficient workflows, timely order fulfillment, and exceptional customer service delivery.
• Develop and implement sales strategies to achieve revenue targets and to develop market share within the Langford store customer base.
• Develop and maintain strong relationships with clients and stakeholders to understand their needs and provide tailored solutions with an eye to enhancing customer satisfaction.
• Handle customer complaints and resolve issues in a timely manner.
• Lead and inspire a team of 25-40 staff members, fostering a positive and respectful work environment and ensuring high levels of productivity and customer satisfaction.
• Collaborate with other CBS store managers to share best practices and improve overall performance.
• Collaborate with the marketing team to develop and execute marketing campaigns, promotions, and initiatives to enhance brand awareness and attract new customers.
• Collaborate with cross-functional teams, including purchasing, logistics, and finance, to streamline processes, resolve operational challenges, and drive continuous improvement initiatives.

QUALIFICATIONS