The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Providing excellent customer service on approximately 30-40 (inbound) calls per day
- Initial point of contact for increasingly complex customer queries and requests
- Providing accurate and complete information about member retirement account(s)
- Assisting callers with website and app navigation
- Transaction processing and assistance with forms
- Contributions to a strong collaborative team
- Meet productivity and service targets
Must Have Skills :
- 3-4 years of previous experience in a customer service / administrative role
- Previous experience in an in-office / hybrid working arrangement
- Previous exposure to being measured against KPIs
Soft Skills
- Effective time-management skills *
- Ability to deal with a wide variety of personalities in a professional manner
- Positive relationship builder
- Ability to work independently and within a team
- People who assume responsibility and take ownership
- Ability to thrive in a lively working environment and manage multiple tasks*
Nice-To-Have Skills :
- Knowledge of Canadian retirement products is preferred but not required
- Some understanding of financial services concepts
Education :
- Post-secondary education is preferred or equivalent work experience.
Full-Time Remote Customer Service Representative (Nova Scotia)
We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA). This position supports customer...
Customer Service Representative (Part-time)
Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction. Compassionate and operates with integrity on every sale – will care deeply for our customers!. Some experience in a customer-facing environment. ...
Customer Service Representative-ACT
Provides prompt excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave. Gives assistance and offers suggestions or recommendations to the customer. Reports all incidents including but not limited to employe...
Work-From-Home Customer Service Representative (Full-Time)
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Prior conta...
Bilingual Customer Service Representative
The Bilingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone following up on group insurance plan files. Bilingual Customer Service Professional . Kelly, in partnership with our client who is one of Canada’...
Bilingual Customer Service Representative
Bilingual Customer Service Representatives (CSR) will have the ability to use their customer service skills, technical savvy, and results driven mindset to directly help customers in a clinical setting that utilize. Technical Customer Service Representatives (CSR) will have the ability to use their ...
Customer Service Representative
If you are passionate about delivering exceptional service and want to be part of a creative and customer-focused team, apply today to join Captura Hall as a Customer Service Representative!. We are looking for a friendly and professional Customer Service Representative to be the main point of conta...
Customer Service Representative (FULL-TIME)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Overnight Customer Service Representative
Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our ...
Customer Service Representative - Halifax (YHZ) Part Time
Thank you for considering a career with Porter! Duties & Responsibilities Provide high-quality customer service Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurat...