Job Summary
The Transportation Supervisor is an entry-level front line supervisor position responsible for meeting CN’s service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory in order to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN’s operating rules. The Transportation Supervisor may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day to day operations of a 24 / 7 function.
Main Responsibilities
Safety Orientation, Understanding, Compliance and Enforcement
- Attend Front Line Supervisor Development Programs in order to learn and understand the organization, operational rules and regulations
- Coach and train unionized employees on safe and productive work procedures
- Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and take action on non-compliant behaviour
- Ensure safe operation as measured by accidents and incidents and employee injuries
- Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan
- Respond and provide support to the Trainmaster and Assistant Superintendent for crossing accidents and incidents or site of an injury to support employee reaction, work with police and manage the site until the track and service have been restored
- Responsible for the draft submission of accident and injury investigation close out
- Respond and provide support to the Trainmaster and Assistant Superintendent for a dangerous good incident or leak in a yard, liaise with the Dangerous Goods Officer and ensure employee and public well-being is upheld
- Train, audit and enforce Standard Operating Procedures
- Play a role in the investigation of accidents and incidents
Problem Solving and Decision Making
Attend Front Line Supervisor Development Programs in order to learn and understand our internal systems, process, policies and procedures for solving issues and making decisionsMaintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency and respond to issues as they may ariseUse operational data in CN systems to identify opportunities to improve asset utilization and service reliability, taking action for own territory and making recommendations to CN’s network implicationOversee crew utilization, track deadheads, recrews and labour costs as well as improve the operations and cost control in conjunction with the Trainmaster and Assistant Superintendent for the terminalSet recover plans for service exceptions in conjunction with Rail Traffic Control (RTC) centre, Trainmaster and Assistant SuperintendentResponsible for overseeing accurate timely reporting of delays and identifying ways to reduce delays, managing, monitoring and improving Initial Terminal Delay and Final Terminal DelayPlanning and Organizing Workload
Attend Front Line Supervisor Development Programs to understand service design and support tools in order to plan and organize workflowWork with rail traffic control to manage train line ups and train meets to predict estimated time of arrival and train crew needsManage crew productivity against switching standards, recommend improvements when appropriateKeep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell, and ensure train connections and departures meet the service planDetermine best opportunity to move traffic against multiple demandsGive recommendations to cost control and asset utilization in all planning and implementationMonitor customers service plan and adjustGeneral Leadership and Supervisions of both Union Workforce
Attend Front Line Supervisor Development Programs to understand the organizations desired leadership behaviours, communication expectations and enforcement of the collective agreementCommunicate company goals and policies to create clear understanding of direction and expectations to unionized employeesConduct investigations per collective agreement and issue discipline with support from Trainmaster or Assistant Superintendent as well as Labour relationsDevelop and sustain the right employee behaviours with feedback, recognition, reinforcement and coachingProcess the administration leave of absence and time off requests (varies depending on location)Performance Management, Training and Onboarding
Evaluate employee performance and review performance expectations, actual performance, and overall performance ratingsConduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficientlyIdentify and coach performance deficiencies, and take action to build required behaviourShare best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectationsWorking Conditions
The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice which may include responding to unexpected emergency or urgent situations. The Transportation Supervisor has an overall commitment to safety, while working in conjunction with collective agreement.
Requirements
Experience
Industrial Work
Industrial work experience demonstrating progression of responsibility and complexity in a safety-compliant environmentoExperience working with heavy machinery
o4 years of supervisory experience - management or with unionized employees
o3 years of experience on railroad as conductor
Any experience for these above would be considered as an assetEducation / Certification / Designation
High School DiplomaValid Driver’s LicenceCertified Conductor or Locomotive EngineerDegree in Business or LogisticsAny education for these above would be considered as an assetCompetencies
Knows the business and stays current with industry trends to elevate expertise and workTracks metrics to achieve ambitious targets and holds self accountable to meet performance expectationsInspires others with impactful communications and adapts well to its audienceMakes informed and timely decisions to succeedShows initiative and empowers others to raise our collective gameImproves processes on a continuous basis to enhance safety, security and to reduce CN's environmental footprintIdentifies risks and anticipates impacts to ensure a safe and secure environmentTime managementProject managementTechnical Skills / Knowledge
General Microsoft and computer skills; especially : Excel, Word, SRS, SAP, PAP, Applications such as RTBI, DataCity, SmartYardComprehensive knowledge of safe rail operating practices