Bilingual French/English Call Centre Collections Representative

Do you have a passion for customer service? Do you have experience in call centre collections? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Are you located in Mississauga/Brampton? Then we have the job for YOU!

Randstad is thrilled to partner with a leader in financial solutions to find a highly motivated Collections Agent to join their dynamic team. This is a full-time, remote OR hybrid position offering a fantastic opportunity for career growth within a reputable organization. This is a 10 month contract with the potential for advancement.


Type: 10 month contract
Pay: $25 - $30 per hour
Availability: Regular Business Hours
Location: Remote OR Hybrid options

Advantages
-Full time hours.
-Get your foot in the door with a great company.
-Career growth and development.
-Equipment provided.
-Potential for contract extension or permanency.

Responsibilities
-Daily review of arrears and identify any trending activities.
-Review all new information received from borrowers and update internal systems as required.
- Inbound and outbound calls to and from all borrowers and related parties to cure arrears.
- Work directly with borrowers in mitigating further arrears and determine the best workout
solutions within insurer guidelines.
-Send appropriate notification regarding returned payments and/or arrears notification to
borrowers.
-Collaborate and partner with other departments to support daily operations.
-Protect private and confidential information.

Qualifications
-3+ years of experience in call centre collections
-Proficient in Microsoft Suite including Excel and SharePoint
- Experience with IVR systems, nice to have
-Excellent communication and interpersonal skills.
- Conflict resolution and problem solving experience
-Strong analytical and problem-solving abilities.
-Ability to work independently and as part of a team in a fast paced environment
-High attention to detail

Summary
If you are a highly motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply promptly.

We welcome all applications and please note that only those candidates selected for an interview will be contacted.
1) Apply online
2) Send a copy of your resume to sudeshna.chakraborty@randstad.ca and mention "Call Centre Collections"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.