Overview
Languages : English
Education : No degree, certificate or diploma
Experience : Will train
On site : Work must be completed at the physical location. There is no option to work remotely.
Work setting : Hospitality industry; Hotel, motel, resort
Responsibilities
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests\' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Provide customer service
Experience and specialization
Multi-line switchboardWord processing softwareCentral reservation system (CRS)SpreadsheetInternetSecurity and safety
Criminal record checkTransportation / travel information
Own transportationWork conditions and physical capabilities
Attention to detailFast-paced environmentStanding for extended periodsWork under pressurePersonal suitability
Client focusDependabilityEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityJudgementOrganizedReliabilityTeam playerBenefits
Health benefitsDental planHealth care planOther benefits
Free parking availableLearning / training paid by employer#J-18808-Ljbffr