Customer Support Professional

CarteNav , a PAL company, is an international leader in situational awareness solutions for the maritime, land and air environments. The company has established a reputation for providing high-value solutions that can be deployed on a wide variety of platforms for multiple mission types for government, military, and commercial customers. With a hand on the pulse of innovation, CarteNav  is always seeking to develop new solutions for complex needs and environments.

We are seeking a highly skilled Customer Support Professional with a strong technical background, and hands on expertise in C4ISR mission management systems.

The successful candidate will provide hands-on technical support, troubleshooting, and system configuration for customers operating complex mission systems and related technologies. Drawing on experience across mission operations, and system integration, this role focuses on ensuring reliable system performance through fault diagnosis, configuration support, acceptance testing assistance, and close collaboration with engineering and integration teams. Training activities will be limited and primarily focused on supporting system adoption and operational effectiveness.

Key Responsibilities

Technical Support and Troubleshooting

• Provide expert-level technical support forAIMS-ISR and AIMS-C4systems across multiple platforms, including fixed-wing and rotaryaircraft
• Diagnose, troubleshoot, and resolve system issues efficiently to minimize operational downtime
• Act as a primary technical point of contact for customers during operational use
• Collaborate closely with engineering teams and system integrators to escalate, track, and resolve complex issues
• Support system verification, validation, and acceptance testing activities asrequired

System Configuration and Integration Support

Customer Enablement (Secondary Focus)

Required Skills and Experience

Technical Expertise

Customer Support and Problem Solving

Communication and Collaboration

Other Requirements

What we offer :

If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

CarteNav is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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