Customer Service Representative

Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON.

In this role you will be the first point of contact for our clients’ customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in British Columbia.

If you are a customer-focused individual with excellent communication skills and a passion for helping others, apply today!

• Pay Rate : $20.00 / hour
• Location : Brampton, ON
• Shift : Monday to Friday
• Job type : Temporary Full-time

Here's why you should apply :

• 4% vacation paid weekly
• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities :

• Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
• Initiate dispute resolutions, including preparation of backup documentation as required
• Engage and / or escalate to appropriate individuals within the organization to assist in dispute resolution
• Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
• Perform account maintenance as requested, including account creation, address / name / PO changes, billing structure adjustments, and invoicing requirements all while observing approval requirements
• Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
• Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
• Coordinate account financial adjustments, offsets, write-offs, and payment research
• Facilitate invoice payment by promoting various software tools available to our customers
• Covering team members’ leave (vacation, medical, etc.) and filling in as required
• Other duties as business needs change or evolve

Qualifications :

• Must be legally eligible to work, and reside in Canada
• Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
• 2 years of customer service experience in a fast-paced environment
• A keen eye for detail and problem-solving
• Strong customer service skills and professional demeanor
• Excellent communication and interpersonal skills
• Capable of working both individually and as part of a team, sometimes with minimal supervision
• Ability to multi-task and maintain calm under pressure
• Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
• Solid working knowledge of MS Office, especially Word & Excel
• A positive attitude and collaborative spirit with the ability to work as part of a diverse team

Are you interested in this position?