Unit Claims Manager, Auto (Ontario Claims System Help Team & Ontario Salvage Unit)

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Auto to join our Ontario Salvage Unit & Ontario Claims System Help Team!

What you'll do here :

Supporting the Ontario Salvage Unit, you will provide leadership to our Claims Assistants on the timely release of total loss vehicles for sale in auction

Supporting the Ontario Claims System Help team, you will provide leadership to our IT Business Analysts to ensure a high standard of support is provided to all Ontario Claims Departments.

Coordinate the workflow of the unit and participate in the day-to-day operations and report on activities.

Plan the activities of the unit to ensure optimal level of service.

Maintain effective communication channels with other departments.

Liaise with other claims experts or management on technical and administrative issues.

Ensure that corporate policies standards and procedures are followed.

Facilitate continuous learning and development.

Conduct ongoing monthly productivity and quality audits and deliver feedback as part of coaching sessions.

Identify and recommend changes to policies and processes to improve business results and maintain competitiveness.

Participate in expense management as well as recruitment and hiring.

What you bring to the table :

University degree / college diploma preferred or equivalent business experience

Minimum 5 years of experience in the insurance industry

Minimum 2 years of management experience or equivalent work experience is preferred

Strong technical skills in claims is an asset

Leadership skills including ability to motivate and coach staff to deliver results

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.