Server Analyst

Server Analyst

Project :

Managed Print Services Operations support

Scope :

• A Print Server Analyst is required to help with operational tickets due to capacity constraints while we wait for the Managed Print Service project to be funded in the Budget.
• The resource will help the team with add / modify / moves / remove requests and eventually assist with the break / fix tickets.
• We are seeing a large increase in staff movements and building moves.
• This resource may assist with some internal key projects such as PrinterLogic updates, Client Mobility Suite updates, and Lexmark Print Release update as well as the ongoing government restructuring projects.

Job Duties :

Deliverables may include some or all of the following, in accordance with service-level agreements :

• Participate in all aspects of maintaining the Windows and mainframe Enterprise print environment;
• Proactively monitor, troubleshoot, and resolve print server and network printing performance and reliability issues;
• Participate in the print environment action request, problem and incident management workflow;
• Code, test and document print-related script modifications;
• Perform new hardware and software certifications;
• Plan for software and hardware upgrades;
• Plan for capacity and disaster recovery;
• Develop and maintain server and client documentation;
• Maintain consistently courteous interactive customer service response;

Must Haves :

• Experience deploying, maintaining and supporting an enterprise Windows Print server environment, greater than concurrent print servers and printers. years
• Experience deploying, maintaining and supporting Windows Print server environment and various enterprise printer hardware, software, and security options. years
• Experience with printer deployment automation, command line utilities, and scripting technologies. years
• Experience with supporting mainframe printing in a Windows Environment. years
• Experience with various enterprise printer hardware, software, and security options such as multi-function device scanning, authentication, and secure access features. years
• Experience with Windows print server technologies. years
• Experience with Windows server and print environment performance monitoring and troubleshooting. years

Nice to Have :

• Experience in the Government of Alberta Domain environment or an environment of equivalent size and complexity. years
• Experience supporting Windows as a system administrator. years
• Experience with action request, problem and incident management workflow. years
• Experience with desktop printing features, preferences, functionality and troubleshooting. years
• Experience with enterprise printer migration projects. years
• Experience with managing and configuring DHCP and WINS. years
• Experience with managing and configuring Windows Active directory printer objects. years
• Experience with Remote Access software (Terminal Services, VPN, and Citrix). years
• Experience with scripting tools, such as Powershell. years
• Experience working in or for the public sector. years

Notes :

• Work must be done from within Alberta, due to network and data security issues.
• It is anticipated the role will be % remote, however in the event of an onsite meeting, our client does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing / accommodation, food / drink.

gttca

LI-Remote