Manager Customs Compliance

Willson InternationalMississauga, ON, CA

30+ days ago

Job description

Summary :

The Manager, Compliance & Regulatory Affairs will oversee the day-to-day operation of the Regulatory and Compliance department, while providing answers and support to clients (internal and external) of a technical nature, including integration inquiries and general account set up. Ensure that new regulations issued by CBSA are communicated, implemented and complied with.

Duties :

Provide support to sales department regarding new account set-ups, implement integration tools and answer client queries
Act as advisor to clients regarding customs legislation, new initiatives, compliance and regulations while identifying regulatory opportunities as obtaining rulings and duty deferral applications
Provide direction to and oversee the performance of the department
Create and maintain reporting structure in CRM individually per client
Approve newsflash’s for distribution to clients and branch
Identify and recommend QC cases to help reduce errors
Work toward departmental goals i.e. win to start
Meet with team weekly for updates
Stay current with upcoming regulatory changes impacting the Willson International client base
Ensure all new CBSA / PGA initiatives are communicated to VP
Collaborate with other departments to ensure goals are met while providing the best service to our clients
Hold a position and be active on a board or committee relative to Regulatory requirements
Occasional travel may be required
All other duties as assigned

Knowledge and Educational Requirements :

College and or University Degree preferably in International Trade or Customs Law.

Professional License preferred or CTCS and CCS designation is required

Minimum twelve (12) years customs brokerage, customs consulting, regulatory or similar professional services is required.

Minimum of Five (5) years must be in a supervisory role.

Working knowledge of MS Office Suite of products – word, excel

Strong communication skills – verbal and written is required

Problem solving, accuracy, attention to detail and analytical ability is required

Bilingual candidate an asset

Decision Making Responsibilities :

Work is of a specialized nature which is often analytical and involved

Judgment is required to analyze broad problems and develop solutions usually where methods and policies are inadequate or not established.

Analysis of data often requires initiative and ingenuity in order to develop solutions.

Planning and coordinating of effort required.

Requires definite degree of original and independent thinking in developing methods, procedures or techniques to respond to variables in technical, competitive or operating environment but generally is limited to assigned, moderately complex operations

Leadership Responsibilities :

Responsible for the direct supervision of five (5) staff members. This involves performance managing, training, coaching and mentoring staff on a daily basis.

Assists in developing annual budgets, manages resources, projects and financial requirements of department.

Contacts - Internal and External :

Contacts are of importance and are a regular part of the responsibilities of the job. Tact and judgment are required when dealing with others.

Inside contacts involve the supervision of others; settling working arrangements that may be awkward and follow-up to ensure work flow is maintained. Presenting reports and information where tact and judgment is required to obtain approval of action, and / or co-operation, and / or secure a decision, generally at a management level.

Outside contacts involve dealing with complaints or service irregularities, judgment and tact in dealing with outside contacts are of importance. However, procedures and standards are established and are to be followed.