Specialist, MMS

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and elevate issues when needed to ensure smooth client transactions.

HERE’S HOW YOU’LL CONTRIBUTE

• Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes.
• Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks.
• Participate in the design, implementation and delivery of training.
• Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files.
• Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained.
• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience.
• Ensure compliance with company policies, industry regulations, and risk management protocols throughout the mortgage process by keeping current with required training.

HERE’S WHAT YOU’LL BRING

HERE’S WHAT SETS US APART

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

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