On-Site Solutions Associate

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Job Summary

Responsible for daily execution of our service commitment and identifying customer needs, and outlining specific goals to meet those needs.

Major Tasks, Responsibilities and Key Accountabilities

• Coordinate and execute timely set‑up of new customers in the program environment, following up on backorders and pre‑packing products.
• Maintain a current and accurate base of product knowledge and apply that knowledge when servicing customers.
• Serve as the point of contact for escalating issues or activities that the customer encounters during product implementation, and expedite resolution of customer complaints.
• Maintain itinerary / site visit log, track visits / services, identify patterns, and review weekly with manager to discuss metrics and deliverables.
• Promote the product line and services, support marketing campaigns, and act as a subject‑matter expert for vending solutions.
• Conduct weekly reviews with manager to discuss metrics and deliverables, and attend customer meetings.
• Support customers in keeping on‑site services organized and clean, process orders in the system, pick / packs orders, follow up on backorders, and pre‑pack product.
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication, proactively resolve issues, and identify opportunities to innovate, improve service, and reduce costs.

Nature and Scope

Work Environment

Education and Experience

Preferred Qualifications

Minimum Pay

$23.25

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-029524

Postal Code V4N 4C4

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Construction

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