Senior Expert, Information and Technology Business Partner - Corporate Services

Job Summary

The Senior Expert, Information and Technology Business Partner is responsible for defining work within a Value Stream (VS) and guiding delivery groups to ensure successful planning and execution. The role is accountable for prioritizing initiatives, projects, and resources within a specific VS to maximize business value, aligning efforts with CN’s strategic goals. The role handles the VS backlog, ensures consistent benefit management, monitors VS health, and provides data-driven recommendations to protect business objectives. The incumbent collaborates with VS Tech Owner, Product Managers, Agile Release Train (ART) Business Leads, and Finance to align delivery with expected value and secure funding. Additionally, the incumbent builds relationships with various teams and leaders to align business priorities with Information and Technology (I&T) capacity.

Main Responsibilities

Management of the VS

• Create, maintain, and communicate the VS vision and roadmap
• Represent the business for I&T activities, build and maintain business knowledge and relationships
• Act as the escalation point for the business and works with Senior Delivery Manager across ARTs to resolve impediments or delivery issues
• Lead VS reviews to update Business and I&T Owners as well as other stakeholders on progress across the ARTs
• Lead, monitor, and report allocated VS budget as well as value delivered and progress against value Key Performance Indicators (KPIs) associated with Authorization for Expenditure (AFE) and value levers
• Ensure ARTs are aligned to VS objectives in Pre-Program Increment (Pre-PI) Planning preparations and identifies dependencies and risks across ARTs
• Work with Product Management and Delivery teams to support release definition and management activities
• Partner with VS Tech Owner to align resource requirements, cross-functional impacts and address any key risks or dependencies
• Partner with Delivery Manager to ensure epics are delivered within scope, timing and budget
• Partner with the Portfolio Manager to roll-up VS progress for portfolio reviews
• Work with vendors to ensure requirements for vendor-delivered epics are understood
• Partner with Procurement to manage the multi vendor ecosystem with support from Delivery Leads and Product Managers involved in the vendor partnerships
• Establish and maintain a strong program governance and work diligently with business partners and stakeholders to ensure execution
• Prepare and maintain communication presentations and material for consumption in regular governance cadences
• Provide mentoring and consultation across the VS on standards, procedures, and templates
• Work with the Product Managers to find alternate solutions not to compromise delivery

New Demand Development within VS

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work night shifts and weekends when necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress in and environment with shifting priorities. The role requires minimal travel (20%) within Canada and the United States (

Requirements

Experience

Information and Technology

oDemonstrated experience delivering projects and programs on time and on budget that meet business objectives

oDemonstrated experience coordinating interdependencies with other projects and programs

oExperience working with or managing support organizations

Education / Certification / Designation

Competencies

Skills / Knowledge