The purpose of this position is to rate all customer orders that do not have predetermined rate agreements in place and review all customer orders for accuracy when predetermined rate agreements are in place before APPROVING the order for invoicing and to ensure that all customer spot quote requests are responded to with competitive rates within our company guideline.
BILLING :
- Process invoices following company standard procedures. Review orders in the system with status of AUDITED to ensure the amount billed to the customer matches the agreed upon spot quote or tariff.
- Review the bill to determine if the order should auto rate from an existing rate tariff or needs to be manually rated.
- Determine if the correct weight / cube / footage is being applied for rating.
- Once the correct amount for billing has been verified set the order status to APPROVED.
- Investigate and follow up on discrepancies until resolution.
- Monitoring workflow trends to identify possible areas of improvement.
SPOT QUOTES / RFQS :
Review all emails sent to our Rates email to determine if the request is for a onetime spot quote multiple lane RFQ or inquiry on an existing invoice.If the request is for an inquiry on an existing invoice respond to the customer with the requested information.If the request is for a onetime spot quote create a quote in TMW and respond to the customer with a competitive rate quote by email.If the request is for a multi lane RFQ review the scope of the tender and provide a summary of the opportunity to your manager. Once the opportunity has been reviewed with your manager and Sales prepare the quote in accordance with the customer defined due date.Assist with the negotiation with core interliners with pricing models.ADMINISTRATION :
Ensure that inquires and items in the communication group email boxes are being addressed in a timely manner including other communication platforms such as Slack Google Suite PeopleNet TMW Crimson Front etc.Assign emails to corresponding teammate as required.Ensure records and systems are updated as related to area of responsibility to ensure all business intelligence remains accurate and current. Correct and fix errors to resolution as identified.Create and analyze any relevant data / reporting to assigned areas of the business.PERFORMANCE MANAGEMENT :
Assist in the training and building of staff capabilities following company policies and programs.Provide performance feedback on teammates progress and improvement opportunities.Act as point of escalation for any items that cannot be resolved through normal channels and processes with respect to area of responsibility.Actively participate in company process improvement initiatives.MARKET TRENDS :
Identify and present new market trends for consideration to ownership for future ideas of business operations.Update job knowledge by remaining aware of new regulations participating in educational opportunities reading professional publications maintaining personal networks and participating in professional organizations.Qualifications : EDUCATION
Required : High School Diploma or Equivalent
Preferred : PostSecondary training in accounting or bookkeeping
EXPERIENCE
710 years in an office environmentCERTIFICATION
Not ApplicableSYSTEMS
Google SuiteTruckMate (TMW)PeoplenetSlackFrontAdditional Information :
Whats in it for you
Great People to Work With!!!Upward mobility through internal promotions!Fun Company Events!Competitive WageCompany Paid BenefitsEligibility for Bonus ProgramPaid Personal DaysRemote Work : Employment Type :
Fulltime
Key Skills
Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator
Vacancy : 1
