Customer Service Rep Bilingual Senior

Randstad CanadaMontréal, Quebec, CA

18 days ago

Job type

Temporary

Job description

Are you a Senior Customer Service Rep Bilingual looking for a new opportunity?

Are you looking for a new contract opportunity?

We are pleased to offer you a new contract opportunity for you to consider : Senior Customer Service Rep Bilingual

Start : ASAP
Estimated length : 6 months
Location : Montréal
Remote work from home with 2 days a month in office attendance required preset in calendar

Advantages

You will have an opportunity to work with a leading employer in the local market.

Responsibilities

Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality

Work with both internal and external teams to ensure the customer’s needs are met

Process customer requests through utilization of the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Qualifications

As required to meet customer’s needs, successful candidate must pass company’s, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role.

Have a minimum of 3 years’ experience in customer service

Bilingualism in French / English is mandatory

Detail oriented

Able to prioritize and multi-task at a high level

Able to solve problems analytically

Ability to adapt to change, in a competitive environment where priorities change frequently

Self-motivated, self-governing, and accountable

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset

Summary

Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.