RPN Supervisor

About the Company Our client is dedicated to providing high-quality client and family-centered care is seeking for a Supervisor of Client Services(RPN) who will be working within a multi-disciplinary team and is responsible for conducting in-home client assessments of client needs, providing care coordination, and supervising a team of Personal Support Workers. Responsibilities :

• Supervising, coaching, training, and supporting the PSWs to provide high quality client and family centered care
• Lead and direct a PSW team to deliver a value-added seamless service experience that meets clients’ needs and expectations with delegated acts training
• Temporarily, assist operations with the supervision of other sites to cover leave of absence
• Conduct initial and ongoing in-home client assessments / reassessments of clients' needs for client centered service according to Agency guidelines
• Develop care plans based upon client’s health and functioning level, support network and home environment
• Process referrals where required
• Monitors workflow and conducts in-home spot checks while communicating with employees
• Maintains accurate documentation on supervisory matters (e.g., staff absence / lateness, client complaints, WSIB claims, etc.)
• Ensures the fair and equitable treatment of all individuals
• Inputs and verifies PSWs schedules into AlayaCare
• Completes timekeeping including approving time off, sick time, float day, lieu time and vacations
• Conducts performance evaluation of PSWs
• Attends internal and external meetings, trainings, conferences, and health fairs
• Collects information on new clients, discharged / terminated clients, length of service, age of client and type of service provided
• Complete monthly health and safety inspections for the applicable site
• Oversee smooth operations of Assisted Living sites which will also include maintaining good working relationship with the housing providers and ordering office supplies
• Maintain and process Assisted Living referrals of waitlist through Health Partner Getaway
• Regularly create and update coordinated care plans for clients in the Client Health and Related Information System (CHRIS)
• Participates in committees, staff discipline meetings and in job interviews
• Demonstrate a positive professional attitude when representing CANES Community Care
• Prepare statistical reports and responsible for meeting targets of the program
• Alternates 24-hour on-call responsibility on a rotation basis
• Responsible for emergency preparedness plan of the program and implements it in times of emergency
• Contribute to a culture of client safety and employee Health and Safety, by complying with all safety practices of the organization, reporting unsafe practices and adverse events, and acting on safety recommendations

Qualifications :