Level One Support Specialist

Position Overview

We’re looking for a Level One Support Specialist who will be the first line of communication for our valued clients. You’ll be responsible for responding to support tickets, assisting customers over the phone, and escalating more complex issues to our senior support team. If you're tech-savvy, customer-focused, and a great communicator—we want to hear from you.

What You’ll Do

• Answer incoming support tickets and provide helpful, friendly, and accurate responses
• Make outbound calls to customers who need support or clarification
• Escalate tickets that require higher-level technical support or developer intervention
• Follow up with customers to ensure resolution and satisfaction
• Document support interactions and contribute to our internal knowledge base
• Work closely with onboarding, development, and QA teams to help solve customer problems

What We’re Looking For

Bonus If You Have

Why You’ll Love Working Here

How to Apply

📩 Email your PDF resume to pawnmatecareers@gmail.com. Subject line : Level One Support Application – [Your Name]

ATTENTION : RESUME MUST BE IN PDF FORMAT TO BE CONSIDERED.

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