Marketing Operations Associate (Montreal)

About Nomad

Nomad is a tight-knit group of marketing operations experts who geek out on helping B2B businesses transform the way they engage and position themselves within their market. We have 100+ years of combined industry experience and have dedicated our careers to creating smart and salient solutions for our clients. As we continue to grow and strengthen our capabilities, we’re establishing a new team in Montreal focused on delivering exceptional work and fostering deep expertise.This position will be one of the inaugural members of our newly formed Montreal team, offering a unique opportunity to help shape its foundations and contribute to a collaborative, high-impact environment.This is an exciting time to join Nomad and be part of building something meaningful from the ground up!

More about us here: www.nomadmarketing.com

The Marketing Operations Associate Role

As a Marketing Operations Associate, you will be the driving force behind successful client relationships. You’ll lead client calls, manage project timelines, and ensure every deliverable exceeds expectations. Acting as a key point of contact, you’ll troubleshoot technical issues, build advanced automation solutions, and provide strategic recommendations that help clients grow. Your expertise in marketing automation platforms and CRM systems will empower you to optimize processes and mentor team members. Join us to make a real impact, develop your skills, and help shape the future of B2B marketing operations.

• Lead client kick-off and weekly status calls, set expectations, and provide regular updates
• Manage task distribution and ensure all deliverables are completed
• Serve as the main or backup point of contact for client communications and project management
• Oversee and support Coordinators, including helping onboard and train new team members
• Monitor and resolve client marketing automation platform-CRM sync issues
• Conduct client account audits with the Account Team, reviewing marketing automation platform sections and making strategic recommendations
• Understand and explain marketing automation platform-CRM sync, third-party integrations, and lifecycle stages
• Provide marketing automation platform & CRM strategic and process improvement recommendations to clients
• QA all personal deliverables and review Account Team work for accuracy before client delivery
• Build advanced marketing automation solutions (e.g., lead scoring, nurture programs, integrations)
• Navigate and explain marketing automation platform Admin features, including advanced forms and sync filters
• Build and explain basic reports in marketing automation platform and CRM systems, including marketing funnel reporting
• Perform advanced CRM tasks (e.g., Dataloader use, page layout updates, basic flows)
• Keep the client team aligned with project goals and timelines
• Clearly articulate the scope of Start plans and maintain client expectations
• Demonstrate expertise in marketing automation and B2B lifecycle marketing concepts
• Perform other duties as assigned

• Bachelor's degree in a relevant field or equivalent experience
• Proven expertise in marketing automation platforms (e.g. Marketo, Hubspot, Pardot) and CRM (Salesforce) systems
• In-depth understanding of B2B marketing channels and lifecycle marketing concepts
• Excellent project management and client communication skills
• Strong analytical and problem-solving abilities
• Ability to provide strategic recommendations and process improvements
• Effective training and mentoring skills
• Willingness to continuously learn and adapt to new technologies and processes

At Nomad, we are committed to creating a company where all team members feel included and empowered to have a say in our company’s future. We recognize the immense value in having diversity in the workplace and believe our differences make us a stronger organization more adaptable to change. We’re proud to be an equal opportunity workplace.