Warranty Field Manager

Select how often (in days) to receive an alert:

It’s more than a Career, it’s a Passion! We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive salaries, offers fringe benefits, and provides unique opportunities for personal and professional growth. We encourage and reward initiative, creativity, teamwork and performance within a fast-paced, stimulating environment. And did we mention that there are really cool Volkswagen and Audi vehicles all over the place?

This is classified as a home-based role.

This position performs in‑dealership and special Warranty Audits for Volkswagen and Audi dealers including monitoring all phases of warranty performance to be in compliance with the latest version of the Audi Warranty Policy and Procedures Manual in effect at the time of the repair.

Components of the VW Academy Certification Program. This position supports the Warranty Claim Specialists as an in‑dealership point of contact for warranty, and is responsible for all Warranty Labor Rate increase activities.

Responsibilities

• Provides instructor‑led Warranty training as specified in the VW Academy Certification Program.
• Communicates warranty high cost status and provides early warning to dealers.
• Ensures the process is followed so that new employees are trained in warranty systems and policy.
• Provides an effective introduction to warranty for new dealerships.
• Supports the Warranty Claim Specialists as an in‑dealership point of contact for warranty.
• Performs warranty audits as required based upon the vehicle manufacturers approved guidelines and objectives.
• Selects appropriate warranty audit candidates based on a yearly schedule and/or based on out‑of‑line warranty cost and repair trends.
• Coordinates the written dealer notification of a planned warranty audit with the Area Team and Corporate and insures dealers receive reasonable prior notice of scheduled audit dates.
• Audits all documents required to decide warranty compliance including, but not limited to payroll records, Repair Orders, Technician Training Records, and Technician and Repair Shop Time Control processes, and Technician’s Repair notes are in compliance with warranty policies and procedures.
• Identifies and documents key warranty and repair shop process deficiencies, decides claim charge backs or credits based upon established Warranty Audit guidelines.
• Ensures warranty claims selected for charge back are always reviewed with the dealership Service Management and AE Team for consensus prior to audit closing meetings.
• Insures that the dealership has provided a Warranty Audit Action Correction Plan to the Warranty Field Specialist and the Brand Area Teams as required.
• Consults with Area Teams and After Sales Manager to ensure the Dealership Warranty Audit Action Correction Plan is initiated by the next follow up visit.
• Ensures that warranty audits are performed within state and local regulations, requesting assistance from the Office of the General Council as needed.
• Main Contact for questions/concerns related to the Monthly Warranty Cost Control Progress Reports to be presented to the Warranty Manager, After Sales Manager and Area Teams measuring progress in reducing out of line warranty costs. Recommends actions to be taken to support the warranty cost control process.
• Plans, organizes, and informs Corporate Warranty and Area Teams of dealer audit selection and schedule, processes requests for travel to dealers and submits expense reports as required.
• Review Warranty labor rate Increase, and decides on Warranty Labor Rate increase eligibility.

Qualifications

• High School Diploma/GED
• Minimum 5 years experience in similar role in Finance/Auditing, dealing with Automotive technology, dealership experience or Service Consultant
• Wholesale Field Service experience or equivalent Unique Skills is considered a strong asset
• Familiarity with dealership operations and warranty processes
• Leadership and organization skills required for analyzing and correcting service operations processes
• Knowledge of automotive systems, especially engine/powertrain
• Strong communication and collaboration abilities
• Customer‑focused with a results‑driven mindset
• Process‑oriented with strong analytical and problem‑solving skills
• Proficient in software tools including MS Office (Access & Excel)
• Skilled in data analysis, system integration, and logical reasoning
• Ability to travel up to 50 %
• Bilingual English and French is considered a strong asset

Brief Role Description

Handles warranty paperwork and operations, is in frequent exchange with the importer.

Skills

• Documentation
• Pragmatic Approach
• Conflict Management
• Sense of Responsibility
• Negotiation Skills
• Goal Orientation
• Detail Orientation
• Product Management
• Customer Satisfaction Score
• Customer Service

We appreciate the interest of all candidates, however only those under consideration will be contacted.

Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

Volkswagen Group Canada Inc. is committed to providing accommodations for people with disabilities including during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether it be as an applicant or an employee.

Job ID: 19025

Location: CA

Working Model: Full‑time

Contract Type: Unlimited

Remote Working: Up to 100 %