- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : No degree, certificate or diploma
- Experience : 5 years or more
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Computer and technology knowledge
- Networking software
- Networking hardware
- Security software
- Database software
- MS Office
- SharePoint
- MS Exchange
- Server Hardware
- Enterprise resource planning (ERP) software
- Material requirements planning (MRP) system
- Cloud
- Virtualization
Equipment, eystems and controls experience
Security system
Security and safety
Criminal record check
Transportation / travel information
Willing to travel
Work conditions and physical capabilities
- Work under pressure
- Sitting
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Analytical
- Efficiency
Health benefits
- Dental plan
- Health care plan
Financial benefits
Bonus
Other benefits
- Other benefits
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