Food Service Supervisor

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Job duties :   The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides on-going and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and / or Assistant Manager on team member performance (positive or negative)
• Ensures that work schedules are met and establish methods to meet work schedules
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

Operations Management

Previous supervisory experience (minimum 1 year) in fast food services industry