Assistant Housekeeping Manager

About This Job

Support the Housekeeping Manager in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with recruiting, scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards. This role combines leadership development with operational oversight, making you a key player in delivering exceptional guest experiences while managing costs and building strong team relationships.

Compensation

• $58240 CAD / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Assist Housekeeping Manager in leading and developing a team of Housekeepers through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Support the Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Assist in controlling payroll costs to achieve maximum profitability.
• Communicate priorities to staff through daily and weekly meetings.
• Participate in daily operations including cleaning and inspecting of units to maintain standards.
• Identify and report any maintenance related problems to the Maintenance and / or local Operation team.
• Establish and maintain collaborative relationships with fellow regional team members and upper management team.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 3 years experience working in Housekeeping, Maintenance or similar hospitality Operations position.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Must be legally eligible to work in Canada.
• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture, monthly socials