Delivery Operations Specialist

Who We Are

Meet Fresh Prep — Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction. Some awards include The Georgia Straight’s Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC’s Top Employers 2024, Top SME 2023, and Climate Smart. Fresh Prep also placed on The Globe and Mail’s prestigious 2023 Canada's Top Growing Companies list.

Who You Are

Positive Attitude. You approach work in a cheery and optimistic way.

Reliable & Dependable. You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.

Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.

Collaborative Team Player. You are motivated by collaborative team task achievement and driving a results-oriented culture.

What You'll Be Doing

You will assign routes to drivers based on a specific day / area according to a weekly game plan and schedule, building on your knowledge each week.

You’ll use your attention to detail and organizational skills to ensure your work is accurate.

You will become a power user with Onfleet, our live dispatch application. You will be able to use it to meet timelines and strategic goals while keeping an eye on a suite of factors to keep things running efficiently.

You will create delivery routes and update associated internal documents according to procedure and policy. You will ensure your work is thorough and correct.

You will be a go-to person for our large fleet of drivers, providing support, addressing issues, and pivoting on the fly while communicating in-person or remotely via Slack.

You’ll produce and manage the schedule for all contractors in your geography. You’ll contribute to hiring new contractors as needed.

You’ll continuously monitor delivery efficiency and facilitate communication between drivers and customers where needed.

You’ll assist at our local facility on our delivery days, representing Fresh Prep and providing a friendly face for our team of local contract drivers.

You’ll assist in recruiting and training new drivers.

You’ll proactively work to solve logistics issues and will escalate as needed, but will otherwise be responsible for ensuring delivery success in your region.

When needed, you’ll deliver leftover routes to customers.

You’ll ensure payroll and scheduling related concerns are handled and / or passed along to the appropriate parties.

Direct the pickup and delivery activities of drivers, and provide accurate directions for pickup and delivery services when needed.

What We Are Looking For

You have a college or university degree (preferred), or high school diploma and equivalent experience.

You have 2 - 4 years of experience in an operational role, demonstrating career progression, including :

At least 1 year of experience in last-mile delivery and / or delivery logistics.

At least 1 year of experience being a process leader or subject matter expert.

You have excellent verbal and written communication skills. Communication is key for this role.

You’re comfortable working in a fast-paced environment and are able to prioritize tasks as per importance.

You’re tech savvy with fair to good command of Google Suite, particularly spreadsheets, and Slack with an ability to quickly learn new software. You’re a strong, fast typist.

You have a strong track record of delivering results in a challenging environment.

You are confident in communicating clearly with diverse individuals while ensuring the message is received and understood.

You have a positive, respectful attitude with good people skills. You’re able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

You are reliable and available to work a consistent Sunday to Thursday schedule at 40 hours per week.

You have a comfortable space to work from home.

A valid driver’s license is required. Must have your own properly insured vehicle.

Transportation industry knowledge and experience an asset (i.e. shipping / receiving, scheduling, freight negotiations and regulatory requirements)

What You Can Expect

Position based in Quebec City.

An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)

Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

Food Perks!

Please note that the posted salary range for this role may vary based on qualifications, prior experience, or seniority. We are always looking for talented people to join our network, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes but don’t necessarily meet every single point on the job description, or if your desired compensation isn't reflected in this posting, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!