Senior Representative, Digital Online Solutions

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

Come join Fairstone Financial as a Senior Representative, Digital Online Solutions.

About the role:

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

• Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
• Moderate user-generated content and messages appropriately, based on company policies
• Build meaningful connections and encourage Fairstone community through dialogue and messaging
• Collaborate with other departments to manage company reputation
• Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress

What we’re looking for:

• High School Diploma or GED or equivalent experience.
• 2 years of customer service experience
• Bilingual required to communicate with our clients across Canada (50% English and 50% French)
• Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
• Ability to multi-task with attention to detail
• Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
• Knowledge of Microsoft Word, Outlook, Excel, Power Point
• Knowledge of Hootsuite is an asset
• Technological savviness is a must
• Strong awareness of Company privacy policies
• Willingness to work flexible hours which includes evening and weekend hours

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 9:00 p.m. Saturday and Sunday 9:00 a.m. to 5:00 p.m.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

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