Program Director

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We also support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY : The role provides a higher‑level leadership by directing and coordinating all business and program matters for Social Services facility(ies) or programming.

Accountabilities

The incumbent may perform all, some, or similar range of duties.

Social Services Programming Management

• Gives oversight to all Social Services ministries programs, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Oversees program(s) goals, outcomes, and overall effectiveness at regularly appointed intervals and revise program plans as necessary. Ensure a consistent standard of care across programs.
• Participates with DHQ / THQ consultants in the strategic planning for the facility / department / program(s) / ministry unit(s) securing necessary approvals from DHQ / THQ.
• Determines how client care is delivered, anticipates new services / programs, and strives for continuous improvement in programs and client relationships.
• Participates and represents TSA at community tables to develop and maintain strategic client planning and to ensure funding obligations are met.
• Ensures organization remains continually progressive with adapting new technologies / innovations.
• Ensures a spiritual dynamic to all Social Services programming.
• May be directly responsible for chaplaincy service.
• Develops and recommends new services through the strategic planning process. This will be done in response to changing community / client social service needs in collaboration with the senior leaders and management team and informed by community consultation and input.
• Prepares qualitative and quantitative operational reports as requested; develop quality assurance standards and measurements.
• Develops, recommends, implements, and enforces policies and procedures for Social Services programs in consultation with senior management team and / or frontline supervisors.
• Ensure coordination of annual fundraising efforts (Red Shield Appeal, Christmas Kettle Campaign, Thrift Store, etc.).
• Provides visibility for The Salvation Army within the community through service club participation, media relations, public relations, etc.
• Monitors and ensures consistency in case management systems and practices.
• Establishes and maintains a Community Council, recruiting members, setting agendas, taking minutes, and following up on actions arising from meetings.
• May provide direct client care and / or intake services as needed.
• Initiates, maintains, and promotes positive working relationships / partnerships and communications with funder / s; works with DHQ / THQ to identify and pursue opportunities to enhance program delivery by seeking new government funding sources with funders and community stakeholders; works DHQ to re‑negotiate contracts with government Directs and oversees the annual budgeting process for the facility / department / program(s) / ministry unit(s).
• Within the ministry unit, analyses statistical and financial reports for the purpose of strategic planning and reports to DHQ / THQ.
• Facilitates implementation of Territorial standards and best practices reflecting the economic, service, and business environment in compliance with The Salvation Army.
• Ensures all property is inspected and maintained in compliance with applicable legislation; works with the DSBA to prepare all property proposals for presentation to the appropriate boards.
• Oversees or directly manages effective employee / labour relations practices in consultation with the THQ / DHQ HR.
• Where applicable, participates in union negotiations as the senior local manager.
• Serves actively as a member of the management team and oversees the management team function and meeting schedules.
• Develops strategies and recommendations for staff and volunteer development, handles recruitment, orientation, performance management and terminations.

Team Management

Health And Safety

Other Duties

Critical Relationship Management

Internal : Corps Officers, MU leadership and team members, DHQ / THQ, staff members, volunteers.

External : Community partners and agencies, Police, Ministry of Social Services, Provincial Court, clients and their families, funders and donors, etc.

Managerial / Technical Responsibilities

Reports directly to the Executive Director.

Direct reports : Front‑line manager and professionals (up to 20 employees), delegating and overseeing through program staff and is accountable for hiring, training, and performance management.

Financial And Material Management

Working Conditions

Education And Experience Requirements

Education, Qualifications And Certifications

Experience And Knowledge

Skills And Capabilities

Compensation

The target hiring range for this position is $76,120.88 to $95,151.09 with a maximum of $114,181.31. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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