Customer Service Representative : Levelwear

Job Title

Customer Service Representative : Levelwear

Location

66 West Beaver Creek Road, Richmond Hill, ON L4B 1G5

Job Summary

We’re looking for a driven, detail‑oriented Customer Service Representative who thrives on delivering an exceptional customer experience. In this role, you’ll be the go‑to partner for both current and prospective customers—owning the end‑to‑end order process and ensuring every request is handled accurately, efficiently, and with care. You’ll collaborate closely with internal teams and sales partners, build strong relationships with customer accounts, and play a key role in making sure every order reflects our commitment to quality, reliability, and service excellence.

Responsibilities

• Coordinate with internal departments to ensure customer orders are processed, shipped accurately, and delivered on time.
• Actively monitor service quality across accounts, ensuring expectations are met—and exceeded whenever possible.
• Manage customer requests and day‑to‑day correspondence, including inventory inquiries, production updates, and order status.
• Coordinate customer artwork requests and approvals as required.
• Manage production package approvals with customer accounts and communicate updates to internal teams.
• Maintain accurate, up‑to‑date account records, including order history and outstanding items.
• Submit clear and timely order instructions to support smooth and efficient order processing.
• Prepare invoice adjustments as needed.
• Investigate customer concerns and escalate issues promptly when resolution requires additional support.
• Follow up on service calls and inquiries within a 4‑hour window whenever possible.
• Take on additional responsibilities as needed to support team and business priorities.

Qualifications

Compensation and Benefits

Compensation : $40,000–$42,000 a year. Benefits / Perks eligible after 3 months of employment.

Employment Duration

Full time.

Contact Information

Please submit resume and cover letters to :

Brandon Ram, Talent Acquisition Consultant

brandon.ram@levlewear.com

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Sports and Recreation Instruction

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