Network Support Specialist

TroubleshootNow is a leading IT Support and Services firm committed to excellence, innovation, and the seamless integration of technology in everyday business operations. We pride ourselves on our collaborative culture and cutting-edge technology solutions that drive our mission to provide reliable, efficient, and affordable IT and electronic repair services to everyone. We believe that access to quality tech support should not be a luxury, but a readily available resource. This belief has driven us to expand our services to cover all aspects of technology assistance, ensuring that no device is too old, and no problem is too complex for our skilled team.

Job Description :

We are seeking a dedicated and experienced Network Support Specialist to join our IT team. The ideal candidate will have a solid background in setting up and managing office networks, including experience with NAS setups. This role involves ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.

Responsibilities :

Design, set up, and configure complex office networking environments, including routers, switches, firewalls, and wireless controllers.

Implement and manage NAS solutions, ensuring optimal performance, security, and data integrity.

Monitor network performance, troubleshoot network problems and outages, schedule upgrades, and collaborate with network architects on network optimization.

Provide technical support and guidance to staff on network usage, including troubleshooting hardware and software issues.

Develop and maintain installation and configuration procedures, contributing to team knowledge management efforts.

Participate in disaster recovery and business continuity planning, testing, and implementation.

Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.

Enforce network security best practices, including regular updates and patches to network devices.

Document network problems and resolutions for future reference.

Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Minimum of [X] years of experience in network administration and support, specifically in office network and NAS setups.

Strong understanding of networking concepts, including TCP / IP, LAN / WAN, DHCP, DNS, and VPN.

Experience with major networking hardware brands and network operating systems.

Familiarity with network monitoring and management tools.

Proven ability to troubleshoot complex networking issues.

Excellent communication and documentation skills.

Relevant certifications (e.g., CCNA, CCNP, Network+) are highly desirable.

Preferred Skills :

Experience with cloud services and infrastructure is a plus.

Ability to manage multiple projects and priorities in a dynamic environment.

Strong analytical and problem-solving skills.

Team player with the ability to work independently.

Why Join TroubleshootNow ?

Competitive salary and benefits package.

Opportunities for professional growth and development.

Dynamic and supportive work environment.

Commitment to technology and innovation.

Engage in impactful projects that drive company success and innovation.

Application Process :

Please submit your resume, a cover letter outlining your specific experience related to office network and NAS setups, and any relevant certifications. Include examples of networks you have set up or managed, specifying your role and the outcomes achieved.

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