Customer Service Payment Specialist

Job Description

Job Description

Customer Service Payment Specialist

About Toro Steel Buildings :

Toro Steel Buildings is a leading provider of pre-engineered steel buildings, proudly serving residential, commercial, and industrial sectors for over 40 years.

We’re dedicated to delivering innovative, high-quality solutions and are expanding our footprint in the industry.

Position Overview :

We’re looking for a talented and driven Customer Service Payment Specialist to join our team! This role is ideal for someone with solid customer service skills and a knack for building rapport with customers to recover scheduled deposits.

You will be responsible for recovering money owed promptly and expediting the delivery process. Excellent communication skills and a sense of urgency are required to succeed in this role.

Key Responsibilities :

• Follow up with customers to ensure timely payments and address any issues or queries related to their outstanding balances.
• Answer customer questions and provide information to help the debtor understand how to resolve their unpaid account.
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.
• Generating reports and statements for internal use.
• Work closely with other departments, such as sales, accounting, shipping, and manufacturing to ensure accurate receivables practices and prompt deliveries.
• Maintaining a high level of professionalism while working to establish a positive rapport with every customer.
• Keep track of assigned accounts to identify outstanding debts.
• Keeping up to date on deliveries and any inquiries if needed.
• Plan a course of action to recover outstanding payments.
• Locate and contact customers to inquire about their payment status.
• Demonstrate proactive decision-making by making sound judgment calls to determine the best course of action and drive successful outcomes.

Qualifications :

• Strong data entry skills along with a knack for numbers.
• Hands-on experience in operating spreadsheets.
• High degree of accuracy, efficiency, and attention to detail
• Excellent communication, research, problem-solving, and time-management skills.
• Ability to build relationships with clients and internal departments.
• Experience in working with targets and tight deadlines.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Ability to be polite and compassionate without lacking confidence.
• Ability to work independently while managing tasks and responsibilities.
• Excellent communication skills, especially in collaborating with cross-functional teams.
• Minimum high school diploma with a proven track record; minimum of 1 year of customer service experience .

Why Join Us?

At Toro Steel Buildings, we value innovation and fresh perspectives. As a Customer Service Payment Specialist, you'll have the opportunity to work alongside our sales department in a well-established company while continuously growing your skills.

We offer a collaborative, supportive environment with opportunities for professional development and career advancement.

If you're passionate about providing outstanding customer service while recovering unpaid balances and want to make a meaningful contribution, we’d love to hear from you!

Pay : $50,000.00 per year

Schedule :

• 8-hour shift
• In-Office (Monday to Friday)

Language :

English (preferred)

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