Driver Services Representative

We’re elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility puts us in a lane of our own.

As a Driver Services Representative you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators.

In our fast-paced environment, you will provide Bison’s Drivers and affiliated Owner-Operators with the highest standard of support.

Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Representative is a dynamic and rewarding opportunity to join our team.

Who we’re looking for :

• Demonstrated experience and success in a fast paced administrative environment
• A motivated individual, with a positive attitude who takes pride in their team’s performance
• Strong sense of urgency and drive for exceptional results
• Passion for providing excellent customer / driver service
• Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks
• Demonstrated experience working with legal documents requiring a strong attention to detail
• Excellent interpersonal and communication skills
• A reputation for showing initiative and making effective decisions while being approachable
• A great collaborator with staff inside & outside your department
• Proven ability in reframing challenges into opportunities for improvement

Responsibilities :

• Acting as the first point of contact for terminal visitors and all our Drivers and Owner-Operators providing an optimal level of service through each interaction
• Using professional, courteous telephone and personal communication, responsible for providing exceptional customer service handling high volume of emails and calls
• Maintaining accurate and current driver files by uploading Drivers License’s, contracts, certifications for road tests, dangerous goods, passports, etc.
• Providing documents, assistance, and administrative support to Drivers IE. Health & Medical Benefits, passport applications, Driver’s Licenses, work permits, etc.
• Leading Benefits Presentation in weekly New Driver Orientation Classes
• Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
• Processing holiday and vacation pay requests. Following up on outstanding requests which require action by management for approval or decline.
• Providing drivers and / or finance institutions with employment information as requested
• Creating letters for Leave of Absences, resignation acceptance and 30 days’ notice for Owner-Operators.
• Will manage the mailbox and mail out procedures and that of the terminals and ensure that all Drivers have a mailbox or alternative method of receiving communication where mailboxes are not available
• Engage in other projects and responsibilities as necessary and as assigned

Required Skills and Experience :

• 3-4 years of administrative experience in a fast-paced office environment
• 2 years of experience in a service-related industry
• Works well in an extremely fast paced environment
• Excellent customer service skills
• Excellent oral and written communication skills

Why Bison :

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison :

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability
28 days ago