What will be your daily
pursuit?
The Director of Operations, Banff Lodging is a key member of a collaborative senior management team. Reporting directly to the Vice President of Banff Operations for Banff Jasper Collection, the Director of Operations is responsible for the onsite leadership and development of current and future hotels in the Banff Area (defined as south of Columbia Icefields). Key responsibilities include the transformation of guest hospitality and employee engagement in addition to daily operations, maintenance, financial results, and community engagement. In this capacity, this role will lead a management team in Banff and Waterton including Rooms, Housekeeping, Facilities, F&B, Hotel Accounting and Programming.
When does this adventure begin?
ASAP
What perks can you expect?
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job?
Major Responsibilities
Lead Banff Lodging operations managers in the achievement of goals : financial, guest hospitality, employee engagement and communityInspire a culture of hospitality excellence within the team to deliver best-in-class, brand-aligned experiences to guestsCollaborate with VP, Operations in the development and execution of Banff Jasper Lodging strategies, business plans and goalsWith support from Senior Director F&B and team, manage the hotel F&B teams to deliver integrated experiences and successful, competitive downtown restaurants.Provide leadership and coaching that that inspires curiosity and results in an empowered, solution driven team that focuses on continuous improvementPartner with P&C to achieve a highly engaged team, that meets staffing goals, promotes employee retention, and builds talent internallyBe a hands-on and engaging leader, with a high attention to details, implementing process, and procedure to solve problems and make positive changesCreate a guest obsessed team culture and lead transformation that results in high-value guest experiencesIn collaboration with VP Operations, manage day-to-day needs of property commercial tenantsThrough industry and community engagement, represent BJC Lodging interests and maintain positive profilePartner with the Director of Facilities and VP, Operations to ensure physical assets support hospitality excellenceEstablish controls that create accountability, identify risks and opportunitiesReport on month end results, forecast future expense and contribute to the development of annual budgetsReport business needs and solutions to VP, Operations on a weekly basisWhat skills and experience do you need for this job?
Leadership Qualities
Proven ability to create brand aligned, unforgettable and inspiring experiencesPassion and commitment to Banff : community and lodgingCurios listener with ability to lead, collaborate and coach in planning and executionInfectious positive outlookStrong attention to detail combined with a sense of style / panacheResults driven with strong belief in importance of hospitality and cultureEmpathetic and selfless leaderOrganized and effective communicatorStrong financial acumenExperience
10+ years of experience in hospitality, lodging and travel requiredProven ability to transformed guest experience and employee engagementProven leadership experience in world class / market leading hotelsExperience with best in class operating systems, training, colleague development and the operational management of large and complex hotel propertiesExperience managing annual budgets, P&L statements, and Capital budget requestsExperience using guest satisfaction platforms such as Revinate, Trip Advisor, and similar platforms that measure NPSAbility to understand and analyze guest and employee feedback, build appropriate action plans, implement, and respond professionally to concernsPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!