Lead the way as our Heavy Duty Parts Manager, driving success with quality parts and service!
Position : Heavy Duty Parts Manager
Type : Fulltime Permanent
Location : Nanaimo
Compensation : Up to $110,000 / year
Who We Are :
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
What We Offer :
- Attractive Compensation : Up to $110,000 / year
- Work-Life Balance : Generous accrued vacation time.
- Financial Security : Plan for the future with employer RRSP matching
- Comprehensive Benefits : Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
Position Overview :
As our Heavy Duty Parts Manager, you'll be at the forefront of ensuring our truck and trailer operations run smoothly by managing the parts department. You'll oversee inventory, coordinate with suppliers, and lead a team to provide high-quality parts and service to our technicians and customers. This role requires a hands-on leader who can keep things organized, meet demand, and deliver excellent service. If you're passionate about parts and have a strong leadership drive, this is the perfect opportunity for you!
Job Duties :
Leadership & Team Management
Lead and mentor a high-performing parts team, ensuring clear communication and strong moraleConduct regular team huddles to maintain communication within the departmentOversee recruitment, performance reviews, and employee developmentEnsure compliance with company policies and proceduresPromote customer service excellence and maintain a respectful work environmentBusiness Strategy
Contribute to developing strategic priorities, budgeting, and sales goalsManage the parts department budget and monitor performance to meet productivity, revenue, and expense targetsAnalyze trends to improve profitability and review warranty chargebacksSales and Marketing
Develop strategies to achieve parts department objectives and stay current with market trendsMonitor parts sales and stay updated on new products and tooling advancementsCollaborate with vendors for support as neededHandle customer inquiries and resolve issues promptly and professionallyRequired Skills and Qualifications :
Minimum 8 years of experience as a Parts Technician or in a comparable position in the dealership / trucking industryMinimum 3 years of experience in successfully leading diverse teams, up to 5 peopleCertified Journeyperson Parts Technician is considered an assetExcellent verbal and written communication skillsStrong analytical skills to evaluate data, make operational decisions, and solve complex problemsIn-depth understanding of business principles and sound business judgmentDetail-oriented with the ability to multi-task while maintaining a strong customer service focusProficient with Microsoft Office SuiteExperience in a customer service-focused, high-volume, fast-paced environmentPreferred Qualifications
Training in Business Management or a related fieldVelocity Truck Centres is an equal opportunity employer.
Job Posted by ApplicantPro