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IT Support Analyst / Technical Support Analyst
IT Support Analyst / Technical Support AnalystThomas Fleron Consulting Ltd. • Calgary, AB, CA
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IT Support Analyst / Technical Support Analyst

IT Support Analyst / Technical Support Analyst

Thomas Fleron Consulting Ltd. • Calgary, AB, CA
18 days ago
Job type
  • Full-time
Job description

Requirements

  • Minimum of 1 year experience in IT support, help desk, or technical assistance
  • Strong understanding of Windows operating systems and basic networking concepts
  • Familiarity with Microsoft 365 and commonly used business applications
  • Exceptional troubleshooting and analytical skills
  • Strong communication abilities and a customer-oriented attitude
  • Capability to handle multiple responsibilities and prioritize effectively
  • Diploma or certification in IT, Computer Science, or a related field is a plus

Responsibilities :

  • Deliver first- and second-level technical assistance for desktops, laptops, mobile devices, and peripherals
  • Diagnose hardware, software, network, and application challenges
  • Address support inquiries through our ticketing system, email, and face-to-face interactions
  • Install, set up, and maintain Windows and macOS platforms
  • Provide support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Onboard new users, manage permissions, and oversee user account maintenance
  • Keep clear documentation of issues, solutions, and procedural standards
  • Elevate complex problems to senior IT personnel or external vendors as needed
  • Assist with system upgrades, backups, and basic security duties
  • Company :

    At Thomas Fleron Consulting Ltd., we are a professional services company dedicated to offering technological, reporting, and operational support to businesses across Canada. Our emphasis is on delivering practical solutions, establishing dependable systems, and fostering robust client relationships. This full-time role offers a competitive salary ranging from $55,000.00 to $68,000.00 annually, along with benefits such as dental care, an employee assistance program, extended health care, a flexible schedule, and paid time off. The position requires in-person engagement.

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