Account Manager, Cruise Ships

Summary of the role

Account Manager, Cruise Ships will be responsible for overseeing and coordinating renovation projects with cruise ship customers.

This person will ensure the smooth running of work from start to finish of projects, acting as the main point of contact for customers, maintaining strong relationships with them, and ensuring that projects are delivered on time and on budget.

Responsibilities :

Project management and coordination :

• Develop and manage detailed project plans and schedules, ensuring all elements are delivered on time and on budget.
• Collaborate with internal teams to coordinate project progress, including finance, technical services and the installation team.
• Work closely with the Product Integration Manager to provide technical leadership.
• Monitor project progress and provide regular updates to internal stakeholders and cruise ship customers.
• Identify process improvement opportunities and implement best practices.

Customer Relationship Management :

• Act as the primary resource for cruise ship customers, anticipating their needs and proactively responding to any questions or concerns.
• Act as a trusted advisor to customers, providing expert services and recommendations to achieve their refurbishment project goals.

Communication with internal teams :

• Work closely with technical services team to ensure technical requirements are met.
• Promote clear communication and coordination with the technical services team.
• Ensure good communication with management team and set realistic expectations.

Skills required :

• Minimum 5 years experience in account management, customer relationship management, large commercial project management or similar experience.
• Bachelor's degree in business administration, post-graduate diploma in project management or related field.
• Proven experience in project management, ideally in the cruise ship, construction or renovation sector.
• Knowledge of technical details related to production and renovation projects.
• Ability to travel up to 25% of the time, including international travel.
• Excellent communication skills in French and English.

Technologies and skills :

• Good command of project management software and Microsoft Office.
• Experience with customer relationship management software.
• Good communication and interpersonal skills.
• Organizational skills, time management and attention to detail.

Why join the Bath Fitter team?

• Modern, caring corporate culture
• Work-life balance
• Permanent full-time position
• Group insurance
• Employer-contributed pension plan
• Employee & Corporate Discounts
• Vacation and fmobile days
• Annual Bonus
• Skills development budget
• Gym at St-Eustache Head Office Bistro that will make you want to come to the office (diversified, succulent meals subsidized by Bath Fitter)
• Opportunities for advancement and professional development
• Many other benefits to discover!

Who are we?

Bath Fitter / Bain Magique perfects its process to meet everyone's needs and offer the best bathtub for everyone. The showers and bathtubs are made of shiny acrylic that's easy to wash and install in a single day.

How convenient! Every day, the people at Bath Fitter / Bain Magique strive to do better; to improve our products and our customers' lives.

Our vision is to be an excellent employer and business partner.

At Bath Fitter / Bain Magique, we offer a committed culture, a collaborative environment focused on mutual support, autonomy and innovation.

We're a fast-growing organization that puts employees and their quality of life first. That's why we're very proud to be certified "Best Places to Work" & "Canada's Most Admired Corporate Cultures".

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