Customer Support Representative Eurofins Experchem Laboratories, Inc.

We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution facilitating communication among stakeholders and ensuring compliance with industry standards.

Key Responsibilities:

• Organize and lead project team status meetings and working groups.
• Monitor project execution to ensure objectives and milestones are met within established timelines.
• Create and present project status reports to stakeholders.
• Track and manage change requests from both internal and external sources.
• Assist the internal team with customer inquiries and feedback ensuring timely responses.
• Collaborate with clients to clarify project requirements as needed.
• Work with department supervisors to ensure timely delivery of client data.
• Communicate any anticipated delays to clients proactively.
• Support the sales team with quotations and pricing as needed.
• Perform administrative tasks and facilitate inter-departmental communication.
• Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025.
• Adhere to all company health and safety policies.
• Maintain up-to-date supply inventory and order necessary supplies.
• Participate in internal and external audits and assist with analyst training.
• Manage the communication internally and externally regarding investigations for Out of Specification (OOS) Out of Trend (OOT) and Non-Conformance Reports (NCR).
• Communicate critical action items to relevant parties.
• Accurate data entry will be essential for maintaining up-to-date records.
• Assisting with logistics for timely sending and receiving of samples ensuring proper tracking and handling occasional customs matters.
• Perform other related duties as assigned.

Qualifications :

• Experience with Laboratory Information Management Systems (LIMS) and transfer programs is an asset.
• Minimum of 3 years of experience in a related field with a Bachelors or Masters degree; or a Diploma with 5 years of experience.
• Strong understanding of GMP and ISO 17025 requirements.
• Excellent written and verbal communication skills in English.
• Exceptional organizational skills with a high level of accuracy and attention to detail.
• Ability to work independently while fostering a collaborative team environment.
• Strong multitasking abilities and composure under pressure.
• High level of professionalism and discretion in handling confidential matters.
• Proficient in MS Office Suite (Outlook Word Excel).
• Self-motivated disciplined and capable of maintaining high productivity.
• Willingness to learn and adapt quickly to new information and scenarios.

Working Conditions: This position involves working in both office and laboratory environments with moderate activity levels and some light lifting. Occasional evening or weekend work may be required.

Additional Information :

At Eurofins we offer excellent full-time benefits including health & dental coverage life and disability insurance RRSP with 3% company match paid holidays paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request via the website at .

As a Eurofins employee you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins please explore our website at

We thank all applicants within commuting distance of GTA Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

This posting is for a current vacancy and the successful candidate will start as soon as possible.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organizations compensation and may represent estimated ranges provided by third-party job boards. The organization offers competitive wages and a comprehensive total rewards package which will be discussed during the interview process.

NO AGENCIES CALLS OR EMAILS PLEASE

Remote Work :

No

Employment Type :

Full-time

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Experience: years
Vacancy: 1