Branch Operations Manager

Branch Operations Manager – Sudbury, ON

Are you an experienced operations leader with a passion for safety, service excellence, and team development? We’re seeking a Branch Operations Manager to oversee the operations of a busy branch serving industrial, commercial, and municipal clients across Northern Ontario.

This is a hands-on leadership role where you’ll guide technical service delivery, customer support, and branch performance, while ensuring compliance with the highest safety and quality standards.

What You’ll Do:

• Champion safety leadership and ensure compliance with policies, standards, and procedures.
• Oversee day-to-day branch operations including project management, scheduling, inventory optimization, work progress, and reporting.
• Ensure timely, accurate service delivery and proactive follow-up on deficiencies.
• Build strong relationships with customers, ensuring their needs are met and issues are resolved quickly.
• Collaborate with sales and operations teams to optimize service delivery and grow client relationships.
• Lead branch performance goals, ensuring sales and service objectives are met.

What We’re Looking For:

• 5+ years of operational management experience, ideally in industrial services, fire and life safety, or related sectors.
• Strong leadership skills with experience managing field service delivery teams.
• Proven ability to achieve results in a fast-paced, evolving environment.
• Excellent communication and relationship-building skills.
• Ability to make sound decisions and adapt to changing priorities.
• Valid driver’s license and willingness to travel (including occasional overnight).

What’s in It for You:

• Competitive compensation package.
• Comprehensive health, dental, and insurance benefits.
• Employer-matched retirement savings program.
• Paid vacation, flex time, and holidays.
• Ongoing training and career development opportunities.
• Supportive, inclusive, and safety-focused work environment.

Apply today to Mike Carter, MacDonald Search Group at or call (416) 342-1505.