Director of Concessions

Job Listing: Director of Concessions

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Director of Concessions for BC Place Stadium in beautiful Vancouver BC Canada.

Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province.

Currently home to BC Lions CFL Football team, Vancouver WhiteCaps MLS Soccer team, a multitude of high profile Concerts and Live events, the facility hosts and welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.

Job Overview:

The Director of Concessions is responsible for overseeing the day-to-day operations of all food and beverage retail/concessions outlets within the stadium.

This includes managing client and guest relationships, ensuring compliance with health and safety regulations, maintaining high standards of service quality, and maximizing revenue across all concession operations. The role requires strategic oversight of multiple outlets to ensure consistent performance, operational efficiency, and an exceptional guest experience throughout the venue.

Essential Responsibilities:

• Direct all food and beverage concessions operations within the stadium.
• Oversee the preparation, presentation, and service of food and beverages during events.
• Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
• Manage relationships with clients on a daily basis.
• Ensure a high level of customer service is provided by all staff members.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure all food and beverage operations comply with local, provincial, and federal regulations.
• Direct the setup and breakdown of concession areas.
• Ensure that special dietary requests or menu modifications are addressed as needed.
• Hire, train, and supervise concession staff.
• Oversee schedules to ensure proper staffing levels

Qualifications/Skills:

• 4-6 years of experience in food service management or event concessions management.
• Experience in a large-scale venue, sports stadium or arena setting is a plus.
• Strong leadership and team management skills.
• Excellent client service and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of health and safety regulations related to food service.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law