Sales Support Associate II

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this : here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Job Overview

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing customers. You will leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

Sample Tasks

CASH WRAP

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email / name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking the customer and providing a reason to return
• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE

SALES FLOOR

Competencies

Experience & Education

Technical Requirements

Physical Requirements

Schedule

Equal Opportunity Statement

Tapestry, Inc. is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.

Visit Tapestry, Inc. at http : / / www.tapestry.com / .

Req ID :  122351

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