Support Services Leader (R)

Requisition ID: 191864
Career Group: Store Careers
Job Category: Retail - Administration
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Saskatchewan
City: Saskatoon

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Support Services Leader partners with the Store Leader to support and execute Support Services strategy including onboarding, training, employee engagement, file maintenance, champion initiatives, inventory management, HR, and Front-End services.

Here’s where you’ll be focusing:

Operations:
• Effectively communicate and partner with other Area Leader(s) and Store Leader to execute overall store strategy
• Direct and manage all Support Services to achieve sales, profits, and labour goals
• Drive financial rigor and discipline within Support Services including sales forecast, margin driving strategies, shrink controls, managing payroll targets and controllable spend
• Provide strategic direction and vision for the Support Services function
• Own and update Front End sales forecast and weekly plans
• Promote fundraising efforts and effectively communicate fundraising expectations to Support Services team
• Ensure execution and completion of critical Front End, and Admin and systems tasks required daily
• Own the execution and implementation (with support from the other Area Leader(s)) of champion, multicultural, and local strategies
• Create, review, and finalize Support Services employee schedules to ensure appropriate staffing levels while managing labour costs
• Responsible for ensuring all OHS requirements are met across the store including food and physical safety
• Review and ensure completion of department-to-department transfers, manage credit requests, and review weekly expenses to assist with department profitability
• Monitor and audit pricing accuracy including sales pricing verification, and price file verification and manage price changes
• Act as a conduit and key contact between the store and backstage for Support Services team
• Manage equipment escalations, ensure completion of repairs, and interact with vendors as needed
• Manage vendor relationships and sales rep visits
• Execute loss prevention strategies to reduce theft
• Act as Store Leader/key holder when Store Leader is not in the store (rotate with other Area Leader(s))

Customers:
• Partner with Store Leader to address customer feedback, monitor customer service expectations and mystery shopper(s), manage CARE service program and customer surveys
• Maintain an up-to-date, deep understanding of Support Services items and baseline understanding of other store departments’ services and goods to direct customers as needed
• Share knowledge with Support Services employees and other store departments to help answer customer questions
• Used knowledge of Support Services and other departments’ services and goods to service customer

Employees:
• Own the training and onboarding for team members, ensure team members are supported and enabled to deliver their roles to expected standards, including coaching and influencing employees through change
• Facilitate Support Services Managers in administering training to Support Services employees
• Identify inter- and cross-team development opportunities for Support Services employees
• Conduct Support Services Managers performance evaluations
• Responsible for scheduling and managing/maintaining the WFM System (KRONOS).
• Create, review, and finalize Support Services employee schedules to ensure appropriate staffing levels while managing labour costs

What you have to offer:

• Above average oral and written communication skills
• Secondary (high) school education/GED
• 3-5 years of previous retail experience including people and budget management
• Experience working across multiple areas of Support Services (Front End, Admin and Systems)

Sobeys and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.