Manager, Programming & Community Relations

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Manager, Programming & Community Relations

Postuler locations Niagara Falls, ON time type Temps plein posted on Publié il y a 26 jour(s) job requisition id JR8690

Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché : agiles et dévoués.

Time Type : Régulier

Job Description :

POSITION SUMMARY : In accordance with established procedures, policies, and available tools, this key programming role is responsible for Programming and Community Relations operations of the resident system, including staff development, program creation, and local relations and promotions. In addition, the incumbent is responsible for ensuring that all activities meet legal requirements, company goals and community needs and works in support of the department business plan, Key Performance Indicators, operational standards, and company objectives.

KEY RESPONSIBILITIES

Responsible for hiring, training, and supervising the Programming & Community Relations team.

Responsible for the performance management of direct reports. Ensures employees are aware of responsibilities and sufficiently prepared to fulfill them according to department expectations. Builds, motivates, and leads a collaborative, cooperative, results-oriented team.

Ensure that department operations meet all regulatory and legal requirements and that all staff and volunteers are fully aware of these requirements and their obligations as stated within the Broadcasting Act, CRTC Regulations, Copyright, Libel and Slander Laws.

Channel : Responsible for the channel content, scheduling, quality and overall look – ensuring that it complies with our department standards. Ensures web and social media sites are updated regularly and that content for the site is a priority.

Production : Actively participates in production.

Training : Identifies all opportunities for training, establishing a positive environment for staff and volunteers to learn and grow in their roles. Provides coaching and training for crew, including staff, volunteers, coop students and community members, to ensure that they can adequately perform their roles.

Volunteers : Build a strong volunteer program through recruitment and retention. Recognizes contribution and rewards involvement of volunteers. Promotes volunteerism in the system.

Safety : Ensures all company and industry safety standards are met. Promotes safe working practices. Completes necessary forms and reports deficiencies or occurrences immediately. Stays current with all necessary safety training and ensures employees are fully trained and compliant.

Administration : Maintains accurate records, prepares reports and justifies / explains results (ex : meeting minutes, monthly production reports, CRTC Logs, Sponsorship and Contra agreements, Statistics Canada reports). Coordinates weekly production meetings.

Branding : Ensures consistent application of Company image, logo and identification as per the Company standards and promotes positive image of Cogeco through all production and community relations activities.

Community Relations : Ensures media, public, customer inquiries are forwarded to the relevant company representatives. Solicits local partnerships and sponsorship opportunities.

Budget : Responsible for managing operational budget.

Assists with special projects, and performs other duties as required.

Incumbent must set annual objectives for employees under his / her supervision, review them based on any new operational requirements, and administer the Performance Management process.

As part of his / her function, incumbent must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.

To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

College Diploma or Bachelor’s degree in Television broadcasting or related discipline required.

WORK EXPERIENCE

Minimum 8 years television experience in production environment. Familiar with digital and non-linear workflow. Experience with live and post production television and studio and mobile environments. Familiar with copyright and regulatory framework.

2-3 yrs. experience in a leadership role required.

SPECIFIC COMPETENCIES

Strong communication (verbal and written) and excellent interpersonal skills.

Developed troubleshooting, coaching, problem solving, facilitation, and conflict resolution skills to effectively resolve employee / customer issues.

Demonstrated critical thinking skills along with strong decision-making skills.

Demonstrated leadership and people management skills.

Demonstrated ability to lead high performance teams.

Results oriented with proven management and leadership abilities to effectively meet KPI’s, quality, and service objectives. Strong sense of ownership.

Strong computer skills.

Open minded and willing to consider and evaluate alternatives. Team oriented, customer focused and professional.

Self motivated. Takes initiative in identifying and resolving problems independently while still recognizing the impact on others. Monitors own work for quality.

Ability to work with conflicting priorities in a fast-paced environment.

Strong customer focus (internal and external).

Detail oriented, with attention to quality and accuracy including good organizational skills.

Good decision making skills in line with established policies and procedures in a timely manner regarding own work.

Working knowledge of popular social media tools and be able to incorporate into the strategic goals of the Company.

Valid Ontario Driver’s License.

PHYSICAL DEMANDS AND VISUAL ACUITY

Required to lift heavy weights, climb ladders, and scaffolding, and sit or stand for extended periods of time.

NOC CODE : 0512

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

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Location : Niagara Falls, ON

Company : Cogeco Connexion Inc

Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif.

En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients.

Si vous avez besoin de mesures d'adaptation, quelles qu’elles soient, en ce qui concerne notre processus de recrutement, veuillez nous contacter en toute confidentialité à inclusion@cogeco.com

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